AndonTech Redefining Information Technology

Support Services

As your business continues to grow and evolve, it’s only natural to look for ways to save money in any place that you can. As a result, you may try to handle IT issues and all related challenges in-house using your own staff. This may work for a while, but it will soon unlock a whole new world of problems that you may not be prepared for.

Our business is built around service. Whether we provide you with a managed service to run your systems, or provide you with professional services to complete a project, our focus is on service excellence.

Service Desk

Our Ugandan-based service desk is available 6 days a week and acts as the first point of contact for the end user. All of our 1st and 2nd line service desk engineers have been trained to resolve incidents and service requests, quickly and to the satisfaction of our customers.

We support a whole range of devices and can handle incidents and service requests for anything that it is possible to manage using ITIL processes.

Access to the service desk is available by phone, email, skype, Whatsapp or though our web portal.

Desktop Services

We provide both remote and on-site desktop support that covers PCs, Macs, smartphones and tablets. In fact, we cover all the ICT systems that your employees interact with in the workspace.

Our proactive management tools simplify the deployment of applications, the management of Anti-Virus and can automate the backups of remote workers.

Network Management

We have a Ugandan-based Network Operations Centre that monitors our clients’ links, routers and firewalls continuously.

Using our management tools, we are able to report on the utilisation of your network, identifying areas for improvement and optimisation.

Server Management

We perform server management for organisations of all sizes. We manage Windows and Linux servers and have 24/7 engineering capability.

Our management capability extends to storage area networks (SAN) from the leading vendors including NetApp, EMC, HP, Dell and Synology.

IT Infrastructure Cabling

Andon Technologies (U) LTD are structured cabling specialists in Voice, Data and Fibre Optic networks.

It is vital to any network to have a cabling system that can support the requirements both now and in the future. We design all of our networks with an eye on the future requirements of our client.

Backup as a Service

Backup as a Service (BaaS) is designed from the ground up for the cloud and for cloud-based service delivery. Centralised configuration and monitoring simplifies backup and restore management whether you are protecting a single server within your organisation or hundreds of devices across your complete IT estate.